iWorQ Case Studies

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iWorQ Software Reviews

iWorQ Systems

Permit Management Software Reviews

Achievements since using the application:

"We can quickly write permits, and most of the program is intuitive and easy to teach coworkers."

Favorite Feature:

"Address information already stored in the system"

What would you like to share with other cities?
"No matter what program you are using there are going to be questions. With iWorQ you know that you'll get your question answered quickly by a wonderful support team."
Linda  Permit Management
Achievements since using the application:

"Better time management. Increased organization, and better customer service."

Favorite Feature:

"Being able to perform work via email. It saves a huge amount of time and saves the contractor time."

What would you like to share with other cities?

"Give it a try, you will not be disappointed."

Mark 
Achievements since using the application:

"We have been able to go completely digital with the help of the program."

Favorite Feature:

"Permit Management helps me keep track of all the permits for each property so I know the total history."

What would you like to share with other cities?

"The program makes it so easy to keep track of properties & permits"

Michelle
Achievements since using the application:

"Organization and electronic filing of documentation and review processes."

Favorite Feature:

"The search feature"

What would you like to share with other cities?

"iWorQ has great customer service. Their support line answers right away and diligently works to solve your problems."

Colton
Achievements since using the application:

"We have been able to be more productive and organized. It has also made our process more efficient."

Favorite Feature:

"Reviews and when it comes to send electrical forms to the utility companies as well as certificate of occupancy letters."

What would you like to share with other cities?

"This is a great program that has excellent customer support services."

Jason
Achievements since using the application:

"Streamline the permitting process and better organization"

Favorite Feature:

"Advanced search"

What would you like to share with other cities?

"This will help with office organization and transparency"

Tiffany
Achievements since using the application:

"A number of inspections no longer require paper!! Over 4k"

Favorite Feature:

"Advanced Search And Reporting"

What would you like to share with other cities?

"iWorq is a valuable civic software platform that is easy to use in developing a variety of govt activities and processes. Best part, easy communication with other outside municipalities."

Valerie
Achievements since using the application:

"Our permit processing turnaround time has greatly improved. Additionally, our workflows have become more efficient."

Favorite Feature:

"Plan review and Inspection dashboard"

What would you like to share with other cities?

"IworQ is great tool to optimize the overall working efficiency for a city, given it's diverse tools and applications that provide the flexibility to communicate, collaborate, and maintain coherent administrative and plan processing."

Justice
Achievements since using the application:

"Become an exempt jurisdiction"

Favorite Feature:

"Invoice featutre"

What would you like to share with other cities?

"Its a great software tool"

Luke
Achievements since using the application:

"Successful permit processes from start to finish; creating annual umbrella permits for faster processing for smaller projects; emailing PMs updates through the application for transparency"

Favorite Feature:

"Status changes on permits and getting emails; file uploads and the email permit feature; of course the letter templates for permits are awesome."

What would you like to share with other cities?

"It's straightforward and easy to use! And for any hiccups, iWorQ support is incredibly helpful to make things happen"

Kandice

"Of the permit management applications we've reviewed, the iWorQ suite has been the best and most user friendly option"

Achievements since using the application:

"We've gone paperless with zoning permits"

Favorite Feature:

"The ability to pull up records and files without digging through a mountain of paperwork"

John J
Achievements since using the application:

"We are able to really track down our permits and keep order with ease"

Favorite Feature:

"The calendar in inspection dashboard helps me"

What would you like to share with other cities?

"It's very easy and very organized"

Sadie

"It's user friendly, easy to manage. Can learn in one day. Has tons of great applications and customizations."

Achievements since using the application:

"The City uses iWorQ permit management for all paperwork that is first received from the citizen"

Favorite Feature:

Building Permit management- property search"

Isabel

"Just get it...it blows all other programs away..."

Achievements since using the application:

"So much....incredibly easy and adaptable...we love!!!"

Favorite Feature:

"Online portal!!!"

Lorna

"I work for a county but I find the detail reports and the ability to create my own extremely valuable. Even more so, once we have years of data to use."

Achievements since using the application:

"Tracking, reporting and payments are much easier and more detailed."

Favorite Feature:

"Uploading documents is what I use the most. Then creating new permits."

Doreen
Achievements since using the application:

"Go completely online No more paper"

Favorite Feature:

"Search engine on this system works great for looking up old information on any given property and keeps that information tried to that property"

What would you like to share with other cities?

"IWorQ adapts to your needs. And they are willing to learn and push the envelope moving forward"

Jonathan
Achievements since using the application:

"Increase online submittals and reduce in person applications"

Favorite Feature:

"Permit view"

What would you like to share with other cities?

"iWorQ is simple and easy to use."

Antionette
Achievements since using the application:

"Easy access to all permits."

Favorite Feature:

"Property and search"

What would you like to share with other cities?

"Good application for a reasonable price"

Matt
Achievements since using the application:

"Streamlining all data, providing more accurate public records, able to process a higher volume of permit submissions in less time than before"

Favorite Feature:

"Inspection dashboard, online payments, online permit submission, online inspection requests"

What would you like to share with other cities?

"It changed how we do everything in such a positive way. I can't imagine effectively doing my job without this program."

Audry
Achievements since using the application:

"It has made my job so much easier. It is a user friendly program. I really like it."

Favorite Feature:

"Searching"

What would you like to share with other cities?

"They offer many different applications that help benefit the city. Their programs are user friendly and so is their staff!"

Gay Lee
Achievements since using the application:

"Easier access to information and knowledge of what other departments are working on."

Favorite Feature:

"Templates save lots of time"

What would you like to share with other cities?

"AWESOME CUSTOMER SERVICE AND LOVE ABILITY TO CUSTOMIZE THE SYSTEM!"

Jammie
    iWorQ Systems

    Work Management Software Reviews

    Achievements since using the application:

    "Switching to iWorQ has allowed us to streamline our public works record keeping as well as track more data in an efficient manner. Also, customer service is amazing! They get back to you ASAP, I’ve never had any issues of reaching someone. I would definitely recommend."

    Favorite Feature:

    "We use a variety of components every day and the mapping is fantastic!"

    Ashlea
    Achievements since using the application:

    "We are staying up to date on work orders and invoices. This makes a huge difference!"

    Favorite Feature:

    "The ease of use"

    What would you like to share with other cities?
    "No pressure sales, the training is excellent and the software is so easy to learn but so robust!"
    Joan
    Achievements since using the application:

    "Vastly improved labor & cost tracking for work orders. Streamlined requests for event assistance."

    Favorite Feature:

    "Tracking - being able to modify "Views" to clearly see pending requests & keep a record of completed ones"

    What would you like to share with other cities?
    "The baked in, half-a.... semi-functional work order system that is built into your current platform is far inferior to what you could be using!"
    Daniel
    "They're great! Very user friendly and I can't imagine doing this job without having iWorQ"
    Achievements since using the application:

    "We use them everyday. They have made our job much more efficient, and we have been able to keep track of various jobs as they are completed"

    Favorite Feature:

    "Creating work orders"

    Tesha
    "Tracking and reporting is so much easier and the responsibility for entering the information can be spread amongst several people."
    Achievements since using the application:

    "We can see what orders are upcoming. We can see what we have done, who did it and the cost to do so in a few clicks."

    Favorite Feature:

    "Work orders, definitely"

    April
    "iWorQ has helped our county cut down on miscommunication and gives us info at our fingertips with reporting and scheduling"
    Achievements since using the application:

    "We have been able to organize our work orders, capture our location request data, and give clear status updates."

    Favorite Feature:

    "The color coordination for status updates helps us easily see our changes."

    Elizabeth
    "Its a great way to increase efficiency, and be able to produce your own reports on demand."
    Achievements since using the application:

    "Public works work orders, facility management, and PW Tech."

    Favorite Feature:

    "Work order templates."

    Sarah

    This is an amazing application to have in their cities as it allows for unlimited resources to get the work done.

    Achievements since using the application:

    "Organize our work orders per work management module.

    Favorite Feature:

    "Creating a work order"

    Rebekah

    "A robust application to manage all public works activities."

    Achievements since using the application:

    ""Established cost for work units performed."."

    Favorite Feature:

    "Creating new work orders ."

    Evans
      iWorQ Systems

      Fleet Management Software Reviews

      Achievements since using the application:

      "We have better organization for our company vehicles and helps us out in scheduling routine maintenances"

      Favorite Feature:

      "Fleet preferences, being able to adjust preferences allows me to get a good picture if various vehicles in our inventory"

      What would you like to share with other cities?
      "It has a lot of info but is easy to follow especially when implemented in different departments"
      Esperanza

      "It is a very helpful tool for maintenance, record keeping and submitting work to staff as needed."

      Achievements since using the application:

      "Proper fuel management and record keeping for our fleet maintenance"

      Favorite Feature:

      Both things i mentioned

      Rigo
      Achievements since using the application:

      "The reports feature is fantastic, you are able to see everything at your fingertips"

      Favorite Feature:

      "Reports"

      What would you like to share with other cities?

      "iWorQ fleet maintenance is a great feature"

      Mary
      "They are very user friendly and easy to use/navigate. They are also loaded with many features that provide a wide variety of uses."
      Achievements since using the application:

      "Track maintenance records and repair costs, maintaining accurate parts inventory"

      Favorite Feature:

      "Work Orders"

      Christopher

      "It helps tremendously with tracking and easy to access information"

      Achievements since using the application:

      "Organization and tracking"

      Favorite Feature:

      "Work Orders"

      April
      "Great software to use and also the support is great"
      Achievements since using the application:

      "Better track of parts, vehicle repairs, and fuel tracking"

      Favorite Feature:

      "Parts"

      Shawn
        iWorQ Systems

        Code Enforcement Software Reviews

        "I use iWorQ in two different cities and I've yet to find a more reasonably priced system that allows customization."

        Sean

        "Saves sooooo much time when starting a new case. Eliminates the guessing when a property doesn't have a visible house number."

        Tatiana

        "We have been with iWorQ since close to the beginning and have had little to no problems. They are easy to work with."

        Melody

        " I can go in front of commissioners and I have it all on my phone. I don't even go up with paper anymore. And I look like a genius"

        Tara

        "It can be a great tool to link all activity from all departments so that everyone is seeing the same information on a property. Very helpful when there are violations that would warrant not issuing permits"

        Leticia

        "I really like using the program. It allows us to get more work done and in a faster pace. It is easy to use easy to maneuver your way around. I would definitely recommend this program!"

        Nikkitres

        "It's a powerful administrative tool".

        Matt

        "The ease of which the platform flows between all the products is a huge time saved. Leaning the basics and applying that knowledge between the modules."

        Laura

        "iWorQ has amazing customer service. The staff is the best part."

        Linda

        "This module has provided our team with a great place to keep track of all items on a case from start to finish. It is great to help keep things organized from starting a new case to closing out the billing."

        Jessica

        "IWorQ is a useful tool for tracking violations and being able to follow up with notices"

        David

        "Mass movement of violations is a huge time saver for us!"

        Amanda

        "This is the most user friendly software I've ever seen."

        Mark

        "Very easy for an agency implementing a new program."

        Cody

        "I would highly recommend iWorQ for any town or city that doesn't have internal cloud based code Compliance system to track their cases and data."

        Cliff
          iWorQ Systems

          License Management Software Reviews

          "Its a software built for our jobs, makes communicating easier and It's user friendly. In doing research on other softwares, I found this to be the one."

          Rachel

          "Amazing product, amazing set up staff. The entire process so far has been very smooth and simple. Great bunch to work with!"

          Suzanne

          "Customer service is amazing."

          Tara

            Customer Service Feedback

            Reponses include rating to the question:

            "How likely are you to recommend iWorQ to another City or County?"

            " Everything about the training was fantastic. Everyone from the team that I have had interaction with thus far has been phenomenal!"

            Faye from Iowa 10 / 10

            " I have worked with several software companies over the years. By far, your customer service response time and follow-up exceeds all others!"

            Teresa from North Carolina 10 / 10

            "The iWorQ team always does a great job. They are friendly and efficient. "

            Tina from Utah 10 / 10

            " I have had nothing but a positive experience with iWorQ since we started using the software."

            John from Ohio 10 / 10

            " I have used the support staff many times, and they’ve been extremely quick to respond and extremely efficient to resolve. "

            Sonny from Pennsylvania 10 / 10

            " iWorQ IT support and staff have been outstanding. I have never worked with a more helpful and nice company. Thank you for everything!"

            Cassandra from Washington 10 / 10

            " I love the system; I don't have anything negative to say about the program or the employees. "

            Lance from Oklahoma 10 / 10

            " The service is top notch and the main reason we recently upgraded our services with iWorQ."

            Brian from Texas 10 / 10

            " I appreciate the quick response to getting issues fixed. I also appreciate the new little things that are being implemented that have been very positive for us here in the Building Department."

            Retha from Ohio 10 / 10

            " I am very happy with iWorq"

            Marilyn from Florida 10 / 10

            " I don't have any issues. The iWorQ's team has always been quick to help and solve any problems. We recommend iWorQ to everyone."

            Heidi from Utah 10 / 10

            "Keep giving A+ Customer Service and Keeping the best tech support. Everyone I've had the pleasure of speaking to or a training with has the best knowledge and support. The turn around on on responses is unmatched.."

            Samantha from Georgia 10 / 10

            " ... Friendly, enthusiastic, and professional. These consistent positive support experiences definitely raise the overall value of the platform. "

            John from California 9 / 10

            " I HAVE ALWAYS HAD EXCELLENT CUSTOMER SERVICE, NO COMPLAINTS"

            Stephanie from North Carolina 10 / 10

            " Don't change what your doing. my experience working with iWorq support is always outstanding."

            Darrell from Illinois 10 / 10

            " Every time I call support. I get the help I need."

            Claudette from Texas 10 / 10

            " I have NEVER had a more fulfilling customer service experience than when I call tech support. They are thoughtful, patient, and quick to resolve any issue I have."

            Shep from Minnesota 7 / 10

            " Everything went smoothly, and the training was thorough. Staff was very responsive to our questions and we feel we got what we needed. Thank you!"

            Shannon from South Carolina 10 / 10

            " Great Experience"

            Michael from Virginia 10 / 10

            " I have no problems with iWorQ. I have been completely satisfied with the program and the service."

            Denise from Kentucky 10 / 10

            " Support team is excellent every time we call "

            James from Texas 10 / 10

            " Keep up with the great customer service, all the members are friendly, knowledgeable and happy to assist you with any question that you may have."

            Carlos from Georgia 10 / 10

            " Very quick response time!"

            Sue from Ohio 8 / 10

            " Im completely satisfied with the support team yall are responsive and on top of things, its great!"

            Eva from Idaho 10 / 10

            " Your Technical Support team has always been very helpful and tend to be rather quick at resolving all of our issues.
            "

            Wyvonna from Ohio 9 / 10

            " I have always had a pleasant experience with everyone. Also everyone is willing to assist.
            "

            Charlee from Missouri 10 / 10

            " Anything I ever need, you take care of right away. Thank you,"

            Denise from Utah 10 / 10

            " So far the team has been very knowledgeable and successfully guided me with any issues I have had. My experience thus far has been great!
            "

            Monique from Illinois 9 / 10

            " Everything is on point, the techs are very knowledgeable and prompt."

            Nadine from South Carolina 10 / 10

            " The tech team is always such a big help! "

            Anna from Ohio 10 / 10

            " I've always had excellent interactions with all of the IworQ's staff that I've contacted over the years. - Don't change the way you operate the company."

            Jerry from Indiana 10 / 10

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