When Butler Township's one-person building department faced rapid community growth, outdated paper-based systems made it difficult to keep up. iWorQ’s software eliminated filing cabinets, provided complete mobile access to information, and helped Building Code Official Sonny Kelchner serve his township more efficiently.
Sonny's Success, at a Glance
4+ Hours Saved
in filing every day
2x
the time in the field
100% Online
process for contractors
Mobile Access
to all department data
Challenge Before iWorQ
Managing Growth with Primitive Manual Processes
Butler Township, PA, has seen a steady rise in development consisting of new homes, commercial buildings, and solar installations. As the township’s sole Building Code Official, Sonny was responsible for all permitting, inspections, and code enforcement activities. Without a digital system, time was eaten up by:
- Printing, reviewing, and manually filing permit applications
- Constant walk-in interruptions and phone calls
- Applications getting lost in piles of paper
- Inability to access property records for code enforcement while in the field
“Filing! Definitely creating a file [with] all the information in it. That took the most time and dedication. You had to be really thorough."
Sonny illustrates these challenges with an example involving the largest builder in the township. This builder is located over two hours away and constructs apartment buildings as well as about 25 to 30 homes each year.
“They would send two hard copies of plans via the Postal Service for every project, and every application had to be printed out. So the paperwork alone cost them a lot of money."
Solution
iWorQ's Simple, Cloud-Based Software
After thoroughly vetting every solution, Sonny chose iWorQ for its simplicity, world-class support, and the powerful benefits for him and contractors. Implementation was quick, and the software proved easy for both Sonny and the contractors.
“It was the simplicity of it. It was easy to understand. Figuring out where it would benefit not just me, but everybody. That’s what brought me to iWorQ.”
“[iWorQ’s] customer support is unmatched. I was told that you guys were that level when we were going through this, and I didn’t think anybody could be that level, but you guys are! So, kudos to you guys in the office.”
Here is the trio of iWorQ's Software Solutions that Butler Township selected:
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Results with iWorQ
Time Saved, Field Time Doubled
- 4+ hours per day once spent filing were eliminated
- All records are digital and instantly searchable
- Sonny can now spend twice as much time in the community
Mobile Access to Everything
- Complete access to property histories, permits, inspection records, and violations from anywhere
- No need to take physical copies of files into the field
- No back-and-forth trips to the office
“If my iPad is charged, I’m golden. I can sit right in my truck and get it all done.”
Contractors Go 100% Digital
- All contractors now submit and track applications online
- The township’s largest builder saves money on every project by uploading everything via the portal
“It saved them a ton of time and money, and the same thing for us! Now we don't have to file that paperwork. Everything's done on the cloud through iWorQ, it has been a godsend!”
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Impact
Sonny's Presence in the Township
Butler Township modernized its building department without adding staff. Contractors are ecstatic about being able to do everything online, which has made the whole permitting process faster and easier for everyone involved.
With iWorQ, the township is ready to manage future growth and enforce code without falling behind.
Sonny now spends more time on what is most important, being out serving the community and keeping projects moving.
“People can see me driving around more. I’m a bigger presence in the township. That’s what you need to be.”
"I would have paid for this program myself if I knew how much time I'd get outside of the office, I'll tell you that!"
Ready to Simplify Your Building Department?
Explore how iWorQ can help your agency go paperless, improve service, and scale with your community.
“I don’t know life without sliced bread. I don’t know life without iWorQ.”
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