Table of Contents What are 311 CallsWhy Reduce 311 CallsHow Does iWorQ Reduce 311 CallsFrom Report to ResolutionConclusionLocal governments are committed to serving the public, and citizens desire quick, clear communication. For many years, 311 calls have been a popular tool for facilitating this communication, but is there a more effective method? This article will discuss 1) what 311 calls …
Citizen Convenience Matters: Providing citizens with the right payment options is more than a convenience. For local governments, citizen satisfaction is crucial. Easy, secure, and flexible payment processes build trust with residents, while ensuring agencies can collect fees efficiently without creating additional work for staff. Whether it involves paying for permits, resolving code violations, or renewing licenses, citizens need clear …
Broken traffic lights? Snow piling up on the road? A gargantuan pothole in need of a fill? Is your Public Works department battling a monster of never-ending maintenance requests? Whether it is from normal wear and tear or a disaster striking, without a proper system in place, identifying issues and strategically assigning work can be challenging as the stream of …
iWorQ Featured in the News Residents of Covington, Kentucky have a new-found advocate for sending requests to the city in a streamlined and efficient manner. iWorQ Systems applications allow for citizens to easily report different issues from the comfort of their home, at any time day or night, and Covington found it to be an excellent fit for their needs.These …
Streamline permits and code enforcement iWorQ News / BLOG POSTED: April 21, 2020Is your Community Development Department online?Can you manage your permits and inspections from anywhere?You need iWorQ’s portal home for Community Development.Enable Citizen Remote Access Contractors can submit permits online, request inspections, and check the status of their permit. Citizens can view permits, and submit permits, and track the status. The …
iWorQ is thrilled to have Amherst, Virginia as a client. They have been utilizing iWorQ’s software applications for about 2 years and have recently added Portal Home to their software package. Other applications they have been using include Code Enforcement, Permit Management, and Planning & Zoning.The Citizen Portal is an interactive solution that allows citizens and contractors to apply for …
The Cottonwood Heights Journal posted an article revealing how Holladay, Utah is using iWorQ Systems software to connect the city to its residents, making it easier for citizens to send requests to city representatives. The article details how the City added the iWorQ Citizen Engagement Application to their existing iWorQ software subscription for permit management and code enforcement tracking. iWorQ’s …
iWorQ Featured on Local Newspaper’s Front Page iWorQ Systems was recently featured on the front-page news of the Press Enterprise Local Newspaper in Bloomsburg, Pennsylvania. The article discussed how Bloomsburg is using iWorQ’s software applications to help make the flood recovery process easier and more cost-efficient.The implementation of the software creates a shortcut for the permitting and code enforcement process …
strategic partnership enables cities to effortlessly engage with citizens via text messaging. iWorQ is known for its leadership in citizen engagement software with its effective web-based work management solutions. iWorQ has helped thousands of government agencies streamline their workflow processes. Now, iWorQ has taken things to the next level. Because texting is the most used and preferred form of communication, …
