iWorQ Receives World-Class Net Promoter Score of 81

At iWorQ Systems we're proud to announce our world-class Net Promoter Score (NPS) of 81! This incredible number reflects our dedication to delivering our clients the best software and service.

iWorQ has been a lead provider for Community Development and Public Works management software for more than 20 years, helping thousands of users across the country streamline their department processes. With our well-established reputation in the industry, it should come as no surprise that our customer's satisfaction is a driving force of our success. We're always looking for ways to make day-to-day tasks easier for cities while providing the best support.

We've surveyed hundreds of clients to get insight to ensure satisfaction. With a score of 81, our customers agree.

 In short, A Net Promoter Score (NPS) is a metric developed by Bain & CO that's used to measure the customers’ satisfaction, willingness to promote iWorQ’s products to another agency, and a rating of their overall experience. The score itself can range anywhere from -100 to 100. A score above 0 is good, above 20 is favorable, above 50 is excellent, and above 80 is world-class. 

To give you a comparison, most SAAS companies benchmark around a 40. We are beyond thrilled to receive a NPS ranking of 81 and look forward to continuing to push the envelope forward in the software industry.

As a company, we know that customer satisfaction is paramount to delivering exceptional value and leading the industry. As such, we are committed to investing our efforts into keeping our customers satisfied and happy with municipal web-based software from a company they trust.

If you are looking to transform your agency with web-based software request a demo!

 Check out our Case Studies page to see Client Spotlight Stories and Software Reviews.