The Town of Pima faced significant challenges in managing business licenses due to outdated paper-based processes. Administrative Assistant Becki Daley took these challenges head-on and revolutionized the Town’s processes with iWorQ’s Business License Management Software.
Executive Summary
The paper-based system was inefficient and caused repeated issues. The process involved several manual, paper-intensive steps, which frequently resulted in frustration, delays, and lost documentation.
Challenges Before iWorQ
The entire licensing process was manual and paper-based. Applications were picked up in person, licenses and renewal notices were printed and mailed, and even receipts were hand-written 3 times.
These paper-intensive steps led to a plethora of problems, including:
- Repetitive initial applications due to customers losing the forms
- Workflow interruptions caused by every office visit or call
- Misplacement risks as paperwork was passed from desk to desk
- Customer frustration from filling out the same information each year
Solution
An easy-to-use digital solution trusted nationwide for managing all business licenses.
- Instant Renewal Notices
- License Templates
- Online Applications and Payment
Results
Approving Licenses 10x Faster
It's a super quick, easy process!
Becki is now able to review a license application in just 2 minutes! This frees up more time for herself and delivers faster results to their citizens and contractors.
How did she do it? Take a look at how the process was simplified:
Renewals Done in Days, Not Months
Annual license renewals used to take months. Now, Becki can send renewal notices in bulk with just a few clicks. Within a few days, all the payments are received from customers, and the process is completed.
Here’s a look at how the process has changed:
24/7 Online Convenience
The new system has been well-received by contractors due to its improved efficiency and flexibility.
The old application process was a hassle for both staff and citizens. The office hours of 8 am – 4 pm (Mon – Thurs) forced citizens to take time away from work to handle their applications. Each time they did, Becki had to put the work she was doing on hold.
Now, everything can be done online, at any time! Additional benefits for the Town contractors and businesses include:
- Eliminated costs associated with printing and mailing for both parties (plans, certificates, etc.)
- Streamlined communication, as additional requests can be handled over email instead of phone calls.
- Faster results, as permits and licenses are promptly issued digitally upon receipt of payment.
Ready to Simplify Your License Management?
Becki and the Town of Pima are saving significant time with streamlined licensing processes and making things easier for their community.
Ready to do the same? Book a free demo to see these tools yourself.
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