Citizen Engagement Management Software
Empower citizens with online reporting and easily manage maintenance requests.
Online Citizen Requests Accessible from Any Web-Based Device
Save time and reduce call volume by making it easy for citizens to report issues online directly from your website. iWorQ Citizen Engagement Management Software streamlines citizen communication with your Public Works Department. You can use it to save money on 311 services and track citizen complaints, road damage reports, infrastructure issues, maintenance requests, and internal staff tasks.
Features
Customizable Fields
Automatic Email Alerts
Instantly notify the appropriate departments or personnel of summited reports.
Seamless Integration
Connect citizen requests to other modules in iWorQ’s Management Software Suite and make it easy to maintain and schedule work for your roads and assets.
Real-Time Status Updates
Keep citizens and staff informed and engaged with live updates and progress reports.
Upload Photos for Visual Context
Citizens can include a picture with their reports to give you a clear understanding of the issue for swift resolve.
Precise Location Tracking
Built-in mapping feature enables citizens to share GPS coordinates from their location, explore the map to add a pin, or type out the nearest address.
Benefits
Citizen Complaints Made Easy
Enable citizens to swiftly connect and report issues online and help you discover problems within your community that need to be fixed such as; road damage, malfunctioning traffic signals, or blocked drainage systems. After the request is submitted, e-mails can be sent automatically to involved departments to notify personnel right away. Requests can then be exported to be created into a new work order or case.
Infrastructure Issue Reporting Simplified
The reporting form allows citizens to identify the type of issue they are reporting, its location, and any other vital information needed. The reported issue can be streamlined with other iWorQ modules with a click of a button, you can export and send the request to another iWorQ module, such as: Work Management, Asset Management, Pavement Management, or Facility Management.
Organized Staff Tasks
iWorQ’s Citizen Engagement can help keep things organized within your agency’s facility buildings. Problems can be submitted such as safety issues, routine maintenance, janitorial jobs, and special requests. The form can include where the problem is located, which department is involved, and how the staff members can be contacted.
Citizen Engagement Software Reviews
Average Rating: 4.3 Stars
what our clients are saying
Jonathan
Rating: 4 Stars (Great!)
| "Time saving in file management and a great part of workload. Being able to perform these tasks even while mobile or out of the office creates an highly efficient staff." |
Holly
Rating: 4 Stars (Great!)
| "The City of Holladay has gained a greater understanding of our residents' areas of concern and priorities as well as increased our ability to document infrastructure issues and improve the City staff response time." |
"We have been able to serve our Citizens in a variety of ways, most notable, increasing our Road Life thru Pavement Management, better coordination of Citizen requests through Citizen Request and immediate ability to manage town emergencies."
Ray | Connecticut
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