Monte Vista Upgrades Public Works & Grant Reporting with iWorQ

Industry: Local Government, Public Works
Agency: City of Monte Vista, Colorado
Population Served: ~ 4,500
Solutions: Work Management, Backflow Prevention, Stormwater Management, Pavement Management, & Sign Management

The City of Monte Vista replaced fragmented legacy tools, paper files, and unreliable reporting processes with iWorQ’s cloud-based public works management software. As a result, the department:

• Reduced grant and project reporting time from multiple days to minutes
• Centralized all work orders, hours, invoices, and records
• Achieved accurate, audit‑ready grant tracking
• Improved response times and coordination for citizen service requests

Monte Vista now operates on a modern, unified system that supports transparency, compliance, and efficient public works operations.

Before using iWorQ Systems, Monte Vista’s Public Works Department struggled with a fragmented, inefficient workflow:

Having several isolated programs caused data inconsistencies, slow access to information, and frequent interruptions to field staff.

• Work orders were stored in a legacy program used mostly by finance
• Staff were not trained on the old system
• The interface was not user-friendly, reducing adoption
• Additional data was stored in paper binders and file cabinets

Grant-funded projects lacked proper documentation because nothing lived in one place:

• Activities were not tracked or tracked incorrectly
• Staff had to rely on coworkers or the department director for missing information
• No centralized record of hours, invoices, or project progress for reimbursement

Preparing a report for the City Council or a grant reimbursement required:

• Day 1: Hunting through systems, emails, coworkers, and paper files
• Day 2: Building spreadsheets from scratch

This created delays, frustration, and the risk of incomplete or inaccurate reporting.

Monte Vista adopted iWorQ to unify data, standardize processes, and modernize reporting.

• One location for all work orders, historical data, and documentation
• Eliminates the need to search through multiple tools or paper files

• Grant-funded projects tied directly to work orders
• Employee hours and invoices are tracked automatically
• Proper documentation is maintained for audits and reimbursement

• Staff create their own reports tailored to department needs
• Removes reliance on manual spreadsheets or coworkers for information
• Simple interface supports quick onboarding and higher adoption

With centralized information and customizable reporting, Monte Vista now prepares project and grant reports in minutes instead of days.

Key Improvements:

• Instant access to work orders, hours, and invoices
• No manual spreadsheet creation
• Reports tailored exactly to what leadership needs

The breakthrough came when staff created their first customized work order report, something their old system didn’t offer.

iWorQ corrected years of inconsistent or missing grant documentation by linking project activities, hours, and invoices directly to each grant-funded work order.

Key Improvements:

• Reliable records for reimbursement requests
• Clear documentation for audits
• No dependence on coworkers or directors to locate missing information

By replacing fragmented systems with one platform, staff now access the information they need without interrupting field crews or navigating outdated programs.

Key Improvements

• Immediate visibility into project statuses and call histories
• Fewer phone calls to field workers
• Consistent processes and reduced frustration across the department

By moving to iWorQ, the City of Monte Vista replaced scattered systems and unreliable tracking with a modern, centralized platform. Reporting that once took days can now be completed in a fraction of the time, grant-funded project documentation is accurate and audit-ready, and staff can confidently serve residents with up-to-date information.

Monte Vista’s Public Works Department is now more organized, more efficient, and more transparent, empowered by a system that finally fits the way their team works.

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