Agency: Knott County, Kentucky
Department: Public Works
Population Served: ~ 14,000
Solutions: Work Management, Pavement Management, & Facility Management
Executive Summary
Since 2022, Knott County, Kentucky, has suffered four major floods that severely damaged roads. A lack of centralized repair documentation complicated FEMA reimbursement, creating compliance and funding issues.
Without FEMA aid, states—especially smaller ones—struggle to cover the costs of disaster repairs on their own.
The Challenge Before iWorQ
Lost Time and Money
- Time-consuming, disorganized disaster documentation
- No standardized structure for photos, measurements, or GPS data
- Data scattered across departments and systems
- Missed state and federal reimbursement requirements
- FEMA claim denied due to insufficient documentation
The Solution
Knott County implemented several iWorQ applications, including:
iWorQ immediately gave staff a centralized, organized system for all road repair and disaster response data.
Customizable work order templates enabled the county to align data fields and workflows with departmental and funding agency requirements.
With iWorQ, Knott County:
- Standardized staff data collection and entry
- Created clear documentation for FEMA
- Tracked repairs across multiple flood events
- Stored all information in a single, accessible system
- Easily validated work during state or federal audits
EMS Assistant Steve Hollon shared that iWorQ’s user-friendly structure made the biggest difference:
I really like the simplification of entering data. It helps me organize our data more easily. I like that the program allows me to structure items or topics that are most important to me and my department’s needs.
The Results
iWorQ delivered immediate, measurable results for Knott County.
1) Recovered a denied FEMA claim
2) Centralized, accurate record keeping
3) Faster, more compliant workflows
4) Better transparency and confidence
Departments trust their data, and leadership notes significant process improvements across the county.
3) Faster, more compliant workflows
Since 2022, Knott County has used iWorQ to document repairs for four major flood events and continues to rely on the software as essential disaster response infrastructure.
When comparing their current system to previous methods, staff describe iWorQ as:
Leaps and bounds better.
Conclusion
Knott County’s experience demonstrates the necessity of reliable, structured documentation of repairs following a disaster. With iWorQ, the county now prepares more effectively, organizes better, and equips itself to recover funding when it matters most.
For municipalities facing similar challenges, Steve’s advice is simple:
• It organizes information in a way that works for your department
• It gives you the structure needed to meet federal and state expectations
Schedule a quick, no-pressure demo today to see how iWorQ can help your agency secure funding and improve disaster recovery.
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