Highlights from iWorQ’s Summit For Community Development

Agencies from across the country gathered virtually to explore the latest innovations in community development software at iWorQ's Summit.

Over four days, attendees learned how iWorQ continues to offer smarter tools, better integrations, and more intuitive workflows to help agencies serve their communities more effectively.

The Summit kicked off with game-changing features and new updates for Permit Management, Business Licensing, and the Citizen Portal:

• Cleaner Reporting Interface: A redesigned report builder with drag-and-drop fields, custom sorting, and export options.
• iWorQ AI (Beta): Ask questions about uploaded files like square footage or building details.
• Text Notifications: Notify contractors and staff about permit status or inspections.
• Permit Templates: Create permits faster than ever with pre-filled fields, fees, and inspections.
• Parcel History Lookup: Instantly view all permits and code cases tied to a property.

Day two focused on optimizing workflows and improving field operations:

• Custom Workflows: Build step-by-step processes for inspections, reviews, and approvals across departments.
• Code Enforcement Enhancements: Track violations, send text reminders, and manage cases with advanced search and dashboards.
• Solar Permit Module: Online applications and payments for applicants and tracking reporting; all tied to parcel data.
• Portal Home QR Codes: Easily direct contractors, businesses, and citizens to the desired place or form on your portal.
• Inspection Routing and Offline Access: Get the best route for the day's inspections and use the Inspect App to work offline.

Advanced reporting and planning tools took center stage:

• Permit Detail Reports: Build custom reports with calculated fields and export options.
• Scheduled Reports: Automate delivery of saved reports to staff on a recurring basis.
• Fire Inspections Module: Track inspections, devices, and compliance with recurring scheduling and provider portals.
• Planning & Zoning Module: Manage projects, meetings, and public notifications with templates and virtual tools.
• Manage Meetings: Whether in person or held through the online portal, create agendas, vote on items, upload files, and more.

The final day highlighted citizen communication and licensing workflows:

• TextMyGov Integration: Send mass alerts, inform citizens, and route issue reports directly into iWorQ.
• Rental Licensing Module: Manage units, inspections, renewals, and tenant data through the portal.
• Business & Contractor Licensing: Submit applications, view certificates, and renew licenses online.
• Client Spotlight - Parma Heights, OH: Shared how switching to iWorQ helped them ditch paper, save time, improve service delivery, and recover costs from FEMA.

Thanks for joining us! Now’s the time to apply what you learned. Reach out to support for help implementing new features or optimizing your workflows.

Contact our team to explore any feature or module covered during the Summit that you'd like to add. We’re here to help you get the most out of iWorQ!