Citizen Engagement Management Software | iWorQ

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iWorQ’s Citizen Engagement is a citizen request app that can be accessed from any web-based device.  This tool helps citizens and staff connect with one another with speed and efficiency. The application can be used for 311, citizen complaints, permit applications, code violations, inspection requests, or internal staff requests. 


Features include

  • Customizable fields
  • Automatic e-mail to appropriate departments or personnel
  • Exporting of requests to other iWorQ applications such as Permit ManagementCode Enforcement, or Work Management
  • Live statuses to keep your citizens and staff updated on the progress of the job or application
  • Uploading of pictures 
  • The ability for citizens to include GPS coordinates


Citizen Complaints

Citizens can download the mobile app or submit a complaint through your city website. This can help to discover problems within your community that need to be fixed such as potholes, signs, or overgrown vegetation. After the request is submitted, e-mails can be sent automatically to involved departments to notify personnel right away. Requests can then be exported to be created into a new work order or case.


Apply for a Permit

Citizens and staff can save time on the permit application process by using Citizen Engagement. Citizens can designate what permit type they are applying for, the valuation, site address, and any other vital details. The application can be exported to iWorQ’s Permit Management for the rest of the permitting process.


Internal Staff Requests

iWorQ’s Citizen Engagement can help keep things organized within your agency’s buildings. Problems can be submitted such as safety issues, routine maintenance, janitorial jobs, and special requests. The form can include where the problem is located, which department is involved, and how the staff member can be contacted.

Watch a news report of how Freeport, Illinois is benefitting from Citizen Engagement



Code Enforcement – Community DevelopmentExternal Map for Citizens