BLOG POSTED: January 30, 2026

Customer Satisfaction in GovTech Soars, as iWorQ doubles the industry standard.

We are excited to announce iWorQ’s NPS score of 82 for 2025. This score is a powerful testament to our clients’ trust and satisfaction, and places us at the pinnacle of top performers in the Software-as-a-Service (SaaS) industry. Most importantly, this achievement highlights our unwavering commitment to the cities and counties that rely on our government management software.

What is an NPS Score?

A Net Promoter Score (NPS) is a metric developed by Bain & CO. This metric is the gold standard for measuring customer satisfaction. It is calculated based on a single question: "How likely are you to recommend our company, on a scale to 10?"

Respondents' ratings are grouped into three categories: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (6 or below rating).

The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The final score can range from -100 to +100.

An NPS above 0 is good, above 20 is favorable, above 50 is excellent, and scores in the 70–80+ range are considered top tier.

In the SaaS industry, an 80+ score is a rare feat and is widely regarded as truly world‑class.

A Top-Tier NPS Score in the SaaS World

Most software companies struggle to break out of the 30s or 40s. iWorQ’s NPS of 82 exceeds the industry standard by 2-fold, placing iWorQ among the most respected software companies in the world. It shows we are not just providing a service; we are building strong, lasting partnerships.

What a World-Class NPS Score Means for Customers

Achieving a World-class NPS score showcases our company-wide focus on our clients. This accomplishment is not accidental. It is built on a foundation of listening to feedback, continuously improving our software, and providing responsive support.

For local government leaders, this translates to confidence in your software investment. You can be certain you are working with a company that listens, responds, and delivers solutions that make a real difference in your community.

Unwavering Commitment to Customer Success

Our philosophy is simple: empower our users.

Confidence in Your Investment

Choosing a software partner is a big decision for any agency. An NPS of 82 offers peace of mind, and it serves as proof that hundreds of other agencies have vetted us and are happy with the results. When you choose iWorQ, you are choosing a company that is committed to its users' satisfaction.

Unmatched Customer Support

We provide unlimited training and support for all users, ensuring everyone from a new hire to a seasoned veteran can master our tools. When you need help, you get it directly from an iWorQ representative at our Utah headquarters. There are no third-party call centers. This direct support builds trust. Our clients know they have a partner who will help them navigate any issue.

Secured Solutions on U.S. Soil

Not only do customers get direct support from our staff, but they can rest assured that their software is developed and maintained on U.S. soil and that their data is stored in AWS GovCloud, keeping user data safe from foreign servers.

Flexible Usability.

We understand that every agency may do things a little differently; that's why our software lets users customize fields to track what's important to them. We also offer unlimited user licenses, removing barriers and making it easy for your entire agency to have access to the software as needed.

Ongoing Innovation

High customer satisfaction drives innovation. Because we have strong relationships with our clients, we get better data on what works and what doesn't. We use this insight to refine our tools and constantly make our software more valuable to our users.

What our clients are saying

" Everything about the training was fantastic. Everyone from the team that I have had interaction with thus far has been phenomenal!"

Faye from Iowa 10 / 10

" I have worked with several software companies over the years. By far, your customer service response time and follow-up exceeds all others!"

Teresa from North Carolina 10 / 10

"The iWorQ team always does a great job. They are friendly and efficient. "

Tina from Utah 10 / 10

" I have had nothing but a positive experience with iWorQ since we started using the software."

John from Ohio 10 / 10

" I have used the support staff many times, and they’ve been extremely quick to respond and extremely efficient to resolve. "

Sonny from Pennsylvania 10 / 10

" iWorQ IT support and staff have been outstanding. I have never worked with a more helpful and nice company. Thank you for everything!"

Cassandra from Washington 10 / 10

" I love the system; I don't have anything negative to say about the program or the employees. "

Lance from Oklahoma 10 / 10

" The service is top notch and the main reason we recently upgraded our services with iWorQ."

Brian from Texas 10 / 10

" I appreciate the quick response to getting issues fixed. I also appreciate the new little things that are being implemented that have been very positive for us here in the Building Department."

Retha from Ohio 10 / 10

" I am very happy with iWorq"

Marilyn from Florida 10 / 10

" I don't have any issues. The iWorQ's team has always been quick to help and solve any problems. We recommend iWorQ to everyone."

Heidi from Utah 10 / 10

"Keep giving A+ Customer Service and Keeping the best tech support. Everyone I've had the pleasure of speaking to or a training with has the best knowledge and support. The turn around on on responses is unmatched.."

Samantha from Georgia 10 / 10

" ... Friendly, enthusiastic, and professional. These consistent positive support experiences definitely raise the overall value of the platform. "

John from California 9 / 10

" I HAVE ALWAYS HAD EXCELLENT CUSTOMER SERVICE, NO COMPLAINTS"

Stephanie from North Carolina 10 / 10

" Don't change what your doing. my experience working with iWorq support is always outstanding."

Darrell from Illinois 10 / 10

" Every time I call support. I get the help I need."

Claudette from Texas 10 / 10

" I have NEVER had a more fulfilling customer service experience than when I call tech support. They are thoughtful, patient, and quick to resolve any issue I have."

Shep from Minnesota 7 / 10

" Everything went smoothly, and the training was thorough. Staff was very responsive to our questions and we feel we got what we needed. Thank you!"

Shannon from South Carolina 10 / 10

" Great Experience"

Michael from Virginia 10 / 10

" I have no problems with iWorQ. I have been completely satisfied with the program and the service."

Denise from Kentucky 10 / 10

" Support team is excellent every time we call "

James from Texas 10 / 10

" Keep up with the great customer service, all the members are friendly, knowledgeable and happy to assist you with any question that you may have."

Carlos from Georgia 10 / 10

" Very quick response time!"

Sue from Ohio 8 / 10

" Im completely satisfied with the support team yall are responsive and on top of things, its great!"

Eva from Idaho 10 / 10

" Your Technical Support team has always been very helpful and tend to be rather quick at resolving all of our issues.
"

Wyvonna from Ohio 9 / 10

" I have always had a pleasant experience with everyone. Also everyone is willing to assist.
"

Charlee from Missouri 10 / 10

" Anything I ever need, you take care of right away. Thank you,"

Denise from Utah 10 / 10

" So far the team has been very knowledgeable and successfully guided me with any issues I have had. My experience thus far has been great!
"

Monique from Illinois 9 / 10

" Everything is on point, the techs are very knowledgeable and prompt."

Nadine from South Carolina 10 / 10

" The tech team is always such a big help! "

Anna from Ohio 10 / 10

" I've always had excellent interactions with all of the IworQ's staff that I've contacted over the years. - Don't change the way you operate the company."

Jerry from Indiana 10 / 10

Thank You for Making Us a Trusted Partner

We are honored to have earned an NPS score of 82 in 2025. Since 2001 our customers' satisfaction has been a driving force behind our success and we look forward to continuing that success for many years to come.

We extend our gratitude to every agency that puts its trust in iWorQ Systems.

This dedication is a core part of our identity. We are honored to be trusted partners for hundreds of local governments.

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Explore our case studies to see how agencies are leveraging our tools or learn more about our complete suite of management solutions.

Customer Service Feedback

On a scale of 1-10

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